Question 1

CAN I INSERT A VIDEO IN MY FAQ?

Accepted Answer

Yes! Users can add video from YouTube or Vimeo with ease:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a video to
When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
That's it! A thumbnail of your video will appear in answer text box

Question 2

HOW DO I ADD A NEW QUESTION?

Accepted Answer

To add a new question go to app settings and press "Manage Questions" button.

Question 3

CAN I INSERT PICTURES IN MY FAQ?

Accepted Answer

Yes! To add a picture follow these simple steps:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a picture to
When editing your answer, click on the picture icon and then add an image from your library

Question 4

HOW DO I EDIT OR REMOVE THE "FAQ TITLE"?"

Accepted Answer

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

Question 5

What is a gift card?

Accepted Answer

A gift card is an alphanumeric code sent via email that allows you to purchase any item on our website. It has no expiration so it can be used at any time. If you are spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way. You can place your order normally and you can redeem it once at checkout.

Question 6

Can I have my parcel redirected to a different address?

Accepted Answer

Our couriers allow only 1 address modification which has to be communicated before receiving the confirmation email. You have to contact our Customer Care that will inform the courier about the diversion. Once the order is dispatched, unfortunately, it won't be possible to divert it to a different address.

Question 7

When and why does a delay occur?

Accepted Answer

The items from our collection are supplied from international designers located in Asia, Africa  and Italy. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some mistakes may occur. In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible.

Question 8

Are taxes are import duties included in the products' price ?

Accepted Answer

No, shipping costs( for orders below 300 euros), taxes and import duties are at the buyer expenses.

FREQUENTLY ASKED QUESTIONS