FREQUENTLY ASKED QUESTIONS
To ship your order you have to make sure to include a valid domestic address together with house/apartment number, city and correct zip code, state and province and country. Please make sure to insert a valid phone number to be contacted from the courier in case of problems with the shipment.
A telephone number is mandatory. If it is not provided, the package could not be delivered and returned back with costs at your charge.
A gift card is an alphanumeric code sent via email that allows you to purchase any item on our website. It has no expiration so it can be used at any time. If you are spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way. You can place your order normally and you can redeem it once at checkout.
Our couriers allow only 1 address modification which has to be communicated before receiving the confirmation email. You have to contact our Customer Care that will inform the courier about the diversion. Once the order is dispatched, unfortunately, it won't be possible to divert it to a different address.
The items from our collection are supplied from international designers located in Asia, Africa and Italy. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some mistakes may occur. In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible.