Question 1

Are your products authentic ?

Accepted Answer

No, all products sold in this store are replicas which means copies of the original products. Our replicas are sourced from different countries mostly factories in Italy, China and Turkey.

Question 2

How can I pay for my order ?

Accepted Answer

We accept Visa, MasterCard, PayPal, CashAPP, Wechat,  ALIPAY, WesternUnion, Bank Transfer. For bank transfer please contact our team info@themayest.com

Question 3

Which information is needed for shipping?

Accepted Answer

To ship your order you have to make sure to include a valid domestic address together with house/apartment number, city and correct zip code, state and province and country. Please make sure to insert a valid phone number to be contacted from the courier in case of problems with the shipment.
A telephone number is mandatory. If it is not provided, the package could not be delivered and returned back with costs at your charge.

Question 4

How can I use a promo code?

Accepted Answer

You can redeem a promo code once at check out. There’s a specific area where you can apply it. “Gift Card” and “Promo Code” can be combined and used in one single transaction. On the other hand, two or more promo codes cannot be used together.

Question 5

What is a gift card?

Accepted Answer

A gift card is an alphanumeric code sent via email that allows you to purchase any item on our website. It has no expiration so it can be used at any time. If you are spending more than the value of your Gift Card, you’ll need to pay the extra using a credit or debit card in the usual way. You can place your order normally and you can redeem it once at checkout.

Question 6

Can I have my parcel redirected to a different address?

Accepted Answer

Our couriers allow only 1 address modification which has to be communicated before receiving the confirmation email. You have to contact our Customer Care that will inform the courier about the diversion. Once the order is dispatched, unfortunately, it won't be possible to divert it to a different address.

Question 7

When and why does a delay occur?

Accepted Answer

The items from our collection are supplied from international designers located in Asia, Africa  and Italy. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some mistakes may occur. In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible.

Question 8

Are taxes are import duties included in the products' price ?

Accepted Answer

No, shipping costs( for orders below 300 euros), taxes and import duties are at the buyer expenses.

FREQUENTLY ASKED QUESTIONS